CONTACT US

Let’s build something credible—together.

Questions, support, or partnership inquiries—send us a message and our team will respond shortly.

Please leave your message below. For business inquiries, include your company name, region, and channel (retail, clinic, e-commerce) for faster support.

INQUIRIES
B2B

Business & Partnership

ANDMADE collaborates with global partners across R&D, manufacturing, distribution, and retail. If you’re interested in wholesale distribution, exhibitions, or strategic partnerships, reach out with details.

Helpful details
  • Company name & website
  • Country/region & channel
  • Expected volume & timeline
SUPPORT
B2C

Customer Care

For product questions, usage guidance, or order support, please contact us through the form. Our customer care team will assist you promptly.

To help us assist faster
  • Product name
  • Order number (if available)
  • Short description of the issue

We respect your privacy. All inquiries are handled confidentially and used solely for communication purposes.

FAQ

Answers, clearly.

Product usage, safety, shipping, and partnership—quick answers to the most common questions.

What is ANDMADE’s core approach?
ANDMADE focuses on precision delivery design—how a formula is applied and controlled—supported by research, responsible manufacturing, and real-world usability. We prioritize clear product structure, consistent quality systems, and trustworthy partner networks.
How do microneedle patch products work?
Microneedle patches use micro-structured projections designed for controlled surface interaction and targeted placement. Each product has its own design parameters (shape, density, materials) to support consistent use and a stable user experience.
How do I use Cellul Eyes?
Clean and dry the under-eye area, then apply the patch to the target zone. Press gently to secure contact. Follow the usage guidance on the product packaging for recommended wear time and frequency. If you have sensitive skin, start with shorter wear time and monitor comfort.
How do I use Power TOM / joint support patches?
Apply to clean, dry skin near the intended area. Smooth the patch so it sits flat without creases. For best adhesion, avoid lotions or oils before application. Refer to packaging instructions for wear time and re-application guidance.
Is it safe for sensitive skin?
Many customers with sensitive skin use our products comfortably, but skin responses vary. We recommend a patch test: apply briefly to a small area first. Discontinue use if irritation occurs. If you have a known allergy, review ingredients on the label or contact us for guidance.
Can I use it with skincare or cosmetics?
For best adhesion and predictable contact, apply patches on clean, dry skin before heavier skincare. After removing the patch, you may continue with your routine. Avoid applying oils/creams directly under the patch area prior to use.
How should I store the patches?
Store in a cool, dry place away from direct sunlight and high humidity. Keep individual packs sealed until use. Avoid extreme heat to maintain consistent material performance.
Do you ship internationally?
International availability may vary by region and distribution partners. If you don’t see your country at checkout, contact us with your location and preferred product so we can advise the best option.
What is your return or exchange policy?
Return/exchange eligibility depends on order status and product condition. For hygiene and safety reasons, unopened items are typically easier to process than opened items. Contact us with your order number and reason for return, and our team will guide you through the next steps.
Do you offer wholesale or distribution partnerships?
Yes. We work with qualified partners across retail, clinics, and distribution. Please include your company name, website, region, channel, and expected volume. Our team will follow up with next steps and available materials.
How can I contact ANDMADE for support?
Use the contact form on this page. For faster support, include the product name and (if applicable) your order number. We handle inquiries confidentially and respond as quickly as possible during business days.

Privacy-first: your message is used only for communication and support. We don’t sell personal data.